Can You Add More Than One Email Address To Ooma Office Extension

Ooma Office is a VoIP business telephone provider specifically geared towards small businesses and remote/blended teams.

Competitive Ooma Office pricing helps its 2 million+ users save up to threescore% on their electric current business communications costs without forcing them to compromise when it comes to features and telephone call quality.

In fact, PCMag readers have voted Ooma Part every bit the number-1 small business VoIP phone for eight consecutive years — due in no small function to the savings it offers.

In this post, we'll outline available Ooma Role pricing and plans, bachelor communication channels and features, user feel, and more, so you can evaluate if it meets your business needs.

Tabular array of Contents

Ooma Office Pricing and Plans
Top Ooma Office Features
Ooma Role User Experience
Ooma Office Security and Support
Ooma Office Pricing vs Other Top VoIP Providers
Ooma Role FAQs

Ooma Office Pricing and Plans

Ooma Office offers 2 paid plans geared towards businesses with more bones VoIP telephony needs. Since Ooma Office doesn't require a contract, information technology's specially pop with small businesses, startups, and entrepreneurs.

Ooma Enterprise, Ooma'southward UCaaS solution, requires a contract and is platonic for medium to large businesses that need more advanced VoIP communications features for contact centers.

Ooma as well offers a lengthy 30-day free trial.

All Ooma Function plans come with:

HD Voice
Apple tree iOS and Android Mobile Applications
Telephone call Park, Call Flip, Telephone call Forwarding, Call Transfer, Call Blocking
Simultaneous Ringing
Virtual Receptionist
SMS Text Messaging
Online Faxing
Three-fashion Conference Calling
1 Virtual Fax Number per User
Conference Bridge for up to 10 participants
Band Groups
Sequential Ringing
Call Logs
Concur and Transfer Music
Extension-to-Extension Dialing
Voicemail
Voicemail-to-Email
Intercom
Encryption

The below tabular array outlines the pricing and included features of Ooma Part, Ooma Office Pro, and Ooma Enterprise.

Program	Ooma Office	Ooma Part Pro	Ooma Enterprise
Pricing	$xix.95/user per month	$24.95/user per month	$27.99/user per calendar month (Contract Required)
Video Conferencing	X	✓	✓
Desktop App With Softphone	10	✓	✓
Phone call Recording	X	✓	✓
Voicemail Transcription	Ten	✓	✓
Enhanced Phone call Blocking	Ten	✓	✓
Caller Info Match	X	✓	✓
Avant-garde Custom Call Flow and Call Routing	X	10	✓
Hot Desking	X	Ten	✓
Shared Line Appearance	10	Ten	✓
Call Monitoring, Call Whisper, Call Barge	X	X	✓
Customer APIs and CRM and Team Collaboration Integrations	X	Integrations Only	✓
Team Chat Messaging	X	X	✓
SIP Trunking	X	X	✓
Dedicated Customer Success Manager	X	X	✓

Additional toll-free numbers and local phone numbers can be purchased for $9.95/calendar month per number. User extensions that include a straight telephone number, extension number, voicemail, virtual faxing, and a conference span are as well bachelor for $19.95+/month. Note that number porting is free.

Finally, Ooma offers a variety of compatible hardware.

Businesses that want to add up to 20 analog phones need to purchase the Ooma Base Station for a sometime fee of $99.99.

The Ooma Linx, which lets users add together wire-free analog phone extensions and adapters, is available for a one-fourth dimension fee of $49.99. Yealink IP phones starting at $99.99 and Cisco IP Phones starting at $109.99 are also bachelor for purchase.

Top Ooma Function Features

Though it's undeniable that Ooma Office provides major price savings on VoIP service, what features and functionalities exercise users get for that price?

All Ooma Office plans include 35 standard business concern communications VoIP features — read nigh some of the best ones below.

Virtual Receptionist

Ooma Virtual Receptionist

Ooma'due south Virtual Receptionist is an automobile attendant tool that automatically directs inbound calls to the right department or agent via a pre-recorded menu selection, eliminating the need for callers to speak with a live agent.

Callers can either speak their responses to multi-level IVR menu prompts and greetings into the telephone to have their calls directed using Tongue Processing, (NLP) or respond via touchtone.

The Ooma Virtual Receptionist assists callers with things similar:

Directing calls to the proper agent, department, ring grouping, vocalism mailbox, or extension
Finding an agent via a dial by name directory
Getting information virtually concern hours, locations, holiday schedules, and more than via custom pre recorded messages
Selecting their preferred language (English language, Spanish, French available)
After-hours assistance

Ooma Meetings

Ooma Meetings is Ooma's video conferencing tool, available just on Ooma Office Pro and Enterprise plans.

Users can invite up to 25 participants per coming together and take advantage of features like screen sharing, live conversation messaging, meeting countersign protection, and the power to mute one or all participants. Users can meet for a maximum of upward to two hours per meeting.

Boosted features include:

Ad hoc and pre-scheduled meetings
Meeting recording
Ooma Coming together dashboard with data on past and upcoming meetings
The power to fix erstwhile or recurring meetings
Ability to run across via web browser, iOS/Android phone app, or Ooma desktop app
Grid and active speaker view
Basic meeting logs (view participants, recordings from meetings in the past 30 days, meeting dates, etc.)
Invitation via URL link-sharing or via calendar invite for Google, Outlook, and iCalendar
Ability to remove participants from the coming together

Call Recording

Telephone call recording, available only on Ooma Office Pro and Enterprise plans, gives you the power to record calls to review or share them afterward.

Recording helps to amend employee preparation, evaluate customer service quality, and ensure the data contained in the call notes is correct.

Ooma automatically records all calls, simply there is also an option for manual phone call recording. Recordings are stored for up to 30 days but can exist deleted earlier than that if needed.

SMS Messaging and Conversation

SMS messaging allows all Ooma Part users to ship and receive text letters via the mobile app (Office Pro users can also text with the desktop app.) This provides an culling multichannel method of contacting customers. Setting up appointments, confirming information from your customers, and answering questions is a much simpler procedure with texting.

Every bit of this writing, Ooma Office text letters accept a two,048 graphic symbol limit for outbound messages, but users tin ship and receive as many messages as they'd like. Additionally, Ooma Part does not offer SMS shortcodes, nor can users text to/from Ooma Part toll-gratis telephone numbers.

Ooma Office Pro and Enterprise users tin can take advantage of the team conversation feature for both public and individual messaging, improving team collaboration and internal communication.

The chat function also allows users to set a presence to let colleagues know if they're bachelor to chat. A group directory lets users send the same information to the entire team without sending information technology multiple times.

Enhanced Phone call Blocking

Though all Ooma Part plans let users to block specific phone numbers, the Pro and Enterprise plans offering Enhanced Call Blocking.

All users are able to cake upwardly to 100 numbers, and anyone on the blocked listing will hear a busy signal when they try to reach the business. Users can add together and remove blocked numbers at any time, and whatever calls from these numbers will non appear in the call log.

Pro and Enterprise users tin automatically cake calls from bearding telephone numbers, enable contacts-only calling, or automatically block numbers on the Community Blacklist (known spam numbers.)

Caller Info Match

Caller Info Lucifer is an Ooma Function Pro and Enterprise plan feature best described every bit a combination between Caller ID and CRM Call Pops.

In addition to displaying caller names, users can opt to integrate their CRM systems into their concern telephone systems so that customer information will automatically popular upwards when communicating with customers.

Interestingly, Ooma Caller Info Lucifer besides lets users automatically set upwardly pre-configured and custom websites similar Facebook, LinkedIn, and Google that tin can display data that likely or perchance relates to the caller.

Multi-Ring

Since most small businesses need to be mobile, Ooma has multi-band (akin to phone call forwarding) on all its plans. This lets users set more than 1 device to ring when receiving an incoming call.

This fashion, users tin can get telephone calls on their office phone system, Android or iOS jail cell phone, and tablets through the Ooma Office mobile devices.

Calculation new devices is easy — only log on as an ambassador, become to the settings page, locate the user, add the device, and save the information.

Ring Groups

Band groups, available on all Ooma Office plans, increase first call resolution rates by automatically ringing multiple agents' phones simultaneously when an inbound caller is directed to their section.
Admins tin can also create teams of users with similar skill sets, cognition, or those working on the aforementioned project to give callers the highest possible chance of speaking with a "real person" upon the start contact.

Users tin update, delete, or add ring groups at any time.

Ooma Office User Experience

The below pros and cons listing, based on hands-on experience and current customer reviews, provides insight into the overall Ooma Function user experience and level of customer satisfaction.

Ooma Office Pros	Ooma Office Cons
Plans available for nether $20.00/user per month that don't crave an almanac contract	Primal features similar call recording, phone call monitoring, video conferencing, and advanced call routing are simply bachelor on the more expensive Ooma Office Pro plan
Ooma Office Base Station ATA allows users to connect existing telephones and hardware to their new Ooma telephone system	Hidden fees on toll-complimentary calls, such as an boosted charge of iii.4 cents per minute if users go above 500 toll-free minutes per month
Affordable international calling rates compared to other providers, unlimited calls to Mexico, not just the United States and Canada, are included in all plans	Even though Ooma offers bundled hardware packages including handsets and desk phones, they're still expensive and require additional hardware purchases like the Base Station
Machine-configuration setup ways that most users will exist able to install and begin using Ooma Office in only xx minutes or less, overall ease of use	Unlike most other VoIP solutions, Ooma Part does not take native team chat capabilities on its almost basic plan, requiring integrations.
Live chat support available 24/7, thriving user forum to get support, and phone support available vii days a week	Lack of desktop softphone application on the most basic Ooma programme will require any SMBs needing softphone desktop access to upgrade to the Pro Plan

Ooma Office Security and Support

Given that Ooma likewise offers a dwelling house security product, finding information on Ooma Office VoIP security is a bit of a challenge.

Additionally, while we were able to contact Ooma's live conversation support squad with our security questions, the answers we received were vague. This lack of information, especially in an age where the vast majority of VoIP phone service providers are exceptionally transparent about their security policies, is fairly troubling.

This article from the Ooma website states that although Ooma does offering SRTP encryption, end-to-finish encryption is only possible if both parties are using Ooma's VoIP service.

All the same, our independent research found that Ooma does non, every bit of this writing, offering ii-gene hallmark, nor does it allow hosts to lock video calls (though video conferences tin can be countersign-protected.)

The positive here is that Ooma does offering enhanced call blocking capabilities, every bit described in the features section earlier in this post.

Ooma is much stronger (and much more transparent) when it comes to customer back up than with security.

First, live chat with a live agent, not only a chatbot, is available 24/7 for all Ooma customers.

Additionally, telephone support is available for all Ooma customers Mon-Friday, 5:00 AM-v:00 PM, and Saturday-Sun 8:00 AM-five:00 PM.

Ooma does offer customization and onboarding support for some specific business telephone systems, such as their Concern Telephone for Insurance Agencies.

Standard VoIP customers tin take advantage of the Ooma client forums, detailed tutorials, and knowledge base, which in most cases provides enough information for new Ooma users to install and configure their systems on their ain. Those needing more assistance can contact Ooma via telephone or chat.

Ooma Office Pricing vs Other Meridian VoIP Providers

The table below briefly outlines Ooma'due south tiptop competitors. Click the link on each provider to larn more about the features they offer and the overall user experience.

Provider	Ooma Office	RingCentral	Nextiva	viii×viii	Dialpad	GoToConnect
Pricing	Ooma Office Plans: $xix.95-$24.95/user per month Ooma UCaaS Plan: $49.99/user per month	iv plans from $xix.99-$49.99/user per month	iv plans from $18.95-$57.95/user per month	ii plans for $12.00/user per month and $24.00/user per month	iii plans from $15.00-$25.00+/user per month	3 plans from $22.00-$39.00/user per month

Every bit you tin can see, Ooma is a competitively-priced VoIP business phone system for minor businesses. Once yous begin to scale, consider implementing SIP trunking solutions to ensure you tin handle the increased contact book that expansion brings.

Ooma Office FAQs

Below, nosotros've answered some of the superlative FAQs about the Ooma Office telephone system.